Cancel SubscriptionLast Updated: September 22, 2018
Users can cancel their Kapwing Pro subscription by going to the My Account tab on Kapwing.
In My Account, they should see a button to cancel their Kapwing Pro subscription. They can also review a history of their transactions and see their videos.
When a user asks about canceling, ask them why they decided to cancel. This info is helpful for us to improve the product and increase retention.