How do I cancel my subscription?

We are sorry to see you go! You can downgrade your Kapwing Pro Workspace at any time by going to your Pro Workspace > Settings and selecting "downgrade workspace".

Note: Our "settings" has been upgraded to a gear symbol located next to the "upload" button.

If you downgrade your workspace, you will continue to have access to until the end of the original billing cycle.

For security purposes, we will not process cancelation requests over chat. If you need assistance in canceling your Kapwing Pro upgrade, please send an email to and include your account information.

We are working on improving our help resources. If you would like to provide feedback, please email

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