My file upload is not working. What’s wrong?Last Updated: December 10, 2019
If you get an error message, it’s possible that your video does not meet our upload requirements.
- Kapwing does not yet support .avi files or other edge video file types
- You can use our Convert tool to change an unsupported video file into an mp4 file.
- We don’t support videos larger than 500GB for users with free accounts, and 1GB for Kapwing Pro subscribers.
- Kapwing requires network connection to upload and edit videos.
If your video meets our upload requirements and you have a connection, please try removing the video by clicking that is not uploading, by clicking Cancel, and try again. If you continue to experience this issue, send an email to email@example.com.
We are working on improving our help resources. If you would like to provide feedback, please email firstname.lastname@example.org.