My file upload is not working. What’s wrong?

If you get an error message, it’s possible that your video does not meet our upload requirements.

  • Kapwing does not yet support .avi files or other edge video file types
    • You can use our Convert tool to change an unsupported video file into an mp4 file.
  • We don’t support videos larger than 500GB for users with free accounts, and 1GB for Kapwing Pro subscribers.
  • Kapwing requires network connection to upload and edit videos.

If your video meets our upload requirements and you have a connection, please try removing the video by clicking that is not uploading, by clicking Cancel, and try again. If you continue to experience this issue, send an email to

We are working on improving our help resources. If you would like to provide feedback, please email

Did this help answer your question?

thumbs up
thumbs down

Thanks for the feedback! 🙏🏽

Help by drift