My file upload is not working. What’s wrong?

If you get an error message, it’s possible that your video does not meet our upload requirements.

  • Kapwing does not yet support .avi files or other edge video file types
    • You can use our Convert tool to change an unsupported video file into an mp4 file.
  • We don’t support videos larger than 500GB for users with free accounts, and 1GB for Kapwing Pro subscribers.
  • Kapwing requires network connection to upload and edit videos.

If your video meets our upload requirements and you have a connection, please try removing the video by clicking that is not uploading, by clicking Cancel, and try again. If you continue to experience this issue, send an email to help@kapwing.com.

We are working on improving our help resources. If you would like to provide feedback, please email hello@kapwing.com.


Did this help answer your question?

thumbs up
thumbs down

Thanks for the feedback! 🙏🏽


Help by drift